Frequently Asked Question (General)

1
About sumbangan.com
1
What is sumbangan.com?
Sumbangan.com is a digital platform that connects between organizers and donors online. It is created to help organizations/agencies that need contributions in a transparent, simple and systematic manner without any exploitation. The method of collecting donations is through online crowdfund. Crowdfund is a form of fundraising a donation from the public.
2
Does sumbangan.com provide funds directly?
No. sumbangan.com is only a platform for organizations/agencies to create campaigns and all transactions are online only.
3
What are the benefits of campaigning on sumbangan.com?
Among the benefits of creating a campaign on sumbangan.com is that organization/agencies can see the transaction flow of each campaign through this platform. In addition, the campaign organizers will also get the following benefits:

  1. Daily Reports - Campaign organizers (organizations/agencies) will receive accurate & transparent reports on a daily basis.
  2. Mobile Application - Users can access sumbangan.com anywhere without opening a laptop or computer.
  3. Vanity URL - Each campaign will include a special link to differentiate the existing campaigns.
  4. Report Notification - The campaign organizer will receive a notification for each report that has been updated by sumbangan.com.
  5. Share Button - Each campaign will also be provided with a share button on the campaign organizer's social media.
4
Who can create a campaign on sumbangan.com?
It is open to any registered organization or agencies as well as NGOs who want to do a fundraising campaign online.If there are any individuals who want to make a campaign it needs to be registered under an NGO that has been registered on the sumbangan.com platform. For inquiries regarding the (individual) campaign, please refer to the sumbangan.com Officer at Hotline No. +6019 447 5555.
5
How is the campaign on sumbangan.com known to the donors?
Based on 100%statistics:
  1. First: Start with close acquaintances. (close friends and family)
  2. Second: Through distant contacts. (friends via social media)
  3. Third: Through the public who get information through announcements that have been made by the first party & the second party.
6
Who are the donors to my campaign?
The donations are from the public and also depend on the publicity efforts made by the campaign organizers.
7
Does sumbangan.com charge a platform registration fee?
sumbangan.com does not charge any registration fees or campaign creation charges on the sumbangan.com site.

However, contribution.com will only charge a platform management fee of RM2.00 or 5% whichever is higher for each successful transaction. This management charge will apply for online contributions only.

The amount of donations displayed through the platform is the total amount of donations received online and has not yet been deducted from the platform management charges.
8
Why does sumbangan.com charge a "platform fee" of RM2 or 5%?
Like other organizations, sumbangan.com also has a monthly operating charge.

These include staff management payments, use of technology, infrastructure, payment of marketing costs and others.

With this capital we can focus on developing technology to facilitate organizations/agencies to create campaigns and raise donations.
9
How does sumbangan.com ensure the legitimacy of a campaign?
The sumbangan.com will make the confirmation through the documents sent during registration, that is, through the review on the portal of SSM, eROS, Department of Education, JAWI, JAKIM by following the supporting documents attached by the applicant.
10
Is sumbangan.com audited by any company?
Each year Gerbang Sumbangan Sdn Bhd will be audited by a company that has been appointed through the national accounting body.
2
sumbangan.com Account
1
What is sumbangan.com account?
Sumbangan.com account is your profile that has been registered in the sumbangan.com system.

By having an account, you can access the sumbangan.com site and use site features such as creating campaigns, viewing donation transaction records and donating.
2
Do I need to open an account to contribute on sumbangan.com?
No. You can donate without having an account at sumbangan.com. However, sumbangan.com encourages you to register and join the #Donor community.
3
How do I register an account at sumbangan.com?
Users can access sumbangan.com and click on the register section to register. Registration will be divided into 2 categories of organizers and donors.

  1. Organizer Application: For organizations or organizations, NGOs, non-commercial bodies and individuals.
  2. Donors: For members of the public who want to open a profile account and make a donation.
3
Report
1
How to contact sumbangan.com?
You can contact us if have any questions or problems. We re ready to help you with an open heart.

sumbangan.com operating hours:

Day: Monday to Friday
Hours: 9.00AM - 6.00PM
Hotline: +6019 447 5555
Email: salam@sumbangan.com
2
How do I report a suspicious campaign?
You can report suspicious campaigns through the Report menu on the campaign page.
3
What documents are required to report a suspicious campaign?
Please attach the following documents to support the report you provided:

i) News / Website links
ii) Image
iii) Evidence of voice or conversation through recording or through writing a message
iv) Phone number for verification purposes
4
Will my identity be revealed if I make a report?
Not at all. sumbangan.com will protect your information from the public.